Medical Receptionist, Harrisonville
3.
8 Harrisonville, MO Harrisonville, MO Full-time Full-time Estimated:
$30.
1K - $38.
1K a year Estimated:
$30.
1K - $38.
1K a year 1 day ago 1 day ago 1 day ago Department Name:
Practice Management Title:
Medical Receptionist RT ONE:
Dimension and Description Primary Purpose:
To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center's mission statement.
Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.
Formal Policy-Setting
Responsibilities:
No formal responsibility.
The policies associated with the job's purpose and essential responsibilities are set by others.
Routine Decision Making:
Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges.
Formal Supervisory Responsibility:
No formal supervisory responsibility.
Required Knowledge:
Insurance requirements, basic patient triage and common medical knowledge.
Unusual Working Conditions:
None.
Education and Certification/ Registration required for the Position:
High school education.
PART TWO:
Essential Responsibilities and Tasks All essential responsibilities and tasks are performed while meeting or exceeding Cass Regional's Patient Satisfaction goals as measured by Press Ganey.
Registers and schedules patients.
(40% of time) Enters complete, accurate patient information data for each encounter.
For each visit, updates:
patient information, address, phone number, email address, advance directives, insurance information and if needed, scans driver's license and insurance card.
Schedules every patient according to clinic protocols.
Verifies insurance eligibility for each patient encounter using real time/internet.
Collects co-pays and meets 95% collection goal.
-Utilizes the patient access theory in scheduling patients-that is see the patient when the patient wants to be seen.
Uses the check in and check out function appropriately and for each visit.
Sends no show letters to each patient who no shows.
Attempts to collect every patient due balance when the patient/guarantor is in the clinic.
Print patient summary for each patient visit.
B.
Handles telephone calls professionally and effectively.
(40% of time) Answers phone within three rings, in a professional manner, identifying clinic and self.
Asks to place patient on hold, waits for an answer, and handles call with minimal wait, when needed.
Sends task with complete message and appropriate information.
Scans prescription refills and tasks to the appropriate person.
Works tasks professionally and within 4 (four) hours.
C.
Maintains medical records.
(15% of time) Obtains and scans appropriate forms for every new patient.
Scans all patient information, daily.
(includes:
refills, reports, labs, correspondence, etc.
) Obtains signed release of records form and logs it, as needed.
Submits all requests for copies of medical records to Health Information Management (HIM).
Actively participates in clinic operations.
(5% of time) Sorts and distributes mail, daily.
Orders supplies and maintains appropriate inventory levels for the front office.
Informs supervisor of equipment malfunctioning and needing repair.
Assists with training of new hires.
Primary Purpose:
To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center's mission statement.
Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Harrisonville, MO Harrisonville, MO Full-time Full-time Estimated:
$30.
1K - $38.
1K a year Estimated:
$30.
1K - $38.
1K a year 1 day ago 1 day ago 1 day ago Department Name:
Practice Management Title:
Medical Receptionist RT ONE:
Dimension and Description Primary Purpose:
To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center's mission statement.
Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.
Formal Policy-Setting
Responsibilities:
No formal responsibility.
The policies associated with the job's purpose and essential responsibilities are set by others.
Routine Decision Making:
Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges.
Formal Supervisory Responsibility:
No formal supervisory responsibility.
Required Knowledge:
Insurance requirements, basic patient triage and common medical knowledge.
Unusual Working Conditions:
None.
Education and Certification/ Registration required for the Position:
High school education.
PART TWO:
Essential Responsibilities and Tasks All essential responsibilities and tasks are performed while meeting or exceeding Cass Regional's Patient Satisfaction goals as measured by Press Ganey.
Registers and schedules patients.
(40% of time) Enters complete, accurate patient information data for each encounter.
For each visit, updates:
patient information, address, phone number, email address, advance directives, insurance information and if needed, scans driver's license and insurance card.
Schedules every patient according to clinic protocols.
Verifies insurance eligibility for each patient encounter using real time/internet.
Collects co-pays and meets 95% collection goal.
-Utilizes the patient access theory in scheduling patients-that is see the patient when the patient wants to be seen.
Uses the check in and check out function appropriately and for each visit.
Sends no show letters to each patient who no shows.
Attempts to collect every patient due balance when the patient/guarantor is in the clinic.
Print patient summary for each patient visit.
B.
Handles telephone calls professionally and effectively.
(40% of time) Answers phone within three rings, in a professional manner, identifying clinic and self.
Asks to place patient on hold, waits for an answer, and handles call with minimal wait, when needed.
Sends task with complete message and appropriate information.
Scans prescription refills and tasks to the appropriate person.
Works tasks professionally and within 4 (four) hours.
C.
Maintains medical records.
(15% of time) Obtains and scans appropriate forms for every new patient.
Scans all patient information, daily.
(includes:
refills, reports, labs, correspondence, etc.
) Obtains signed release of records form and logs it, as needed.
Submits all requests for copies of medical records to Health Information Management (HIM).
Actively participates in clinic operations.
(5% of time) Sorts and distributes mail, daily.
Orders supplies and maintains appropriate inventory levels for the front office.
Informs supervisor of equipment malfunctioning and needing repair.
Assists with training of new hires.
Primary Purpose:
To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center's mission statement.
Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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